Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels within 24-48 hours. For emergency situations, our rapid response team can often complete panel repairs same-day. We maintain a comprehensive inventory of common panel styles and sizes, allowing us to match and replace damaged sections quickly. During your initial consultation, our technician will assess the damage, provide an accurate timeline, and discuss whether panel repair or full door replacement is the most cost-effective solution for your situation.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panel damage typically results from several common causes. Vehicle impacts are the most frequent culprit, occurring when cars accidentally back into the door. Weather-related damage, including hail, strong winds, and extreme temperature fluctuations, can also compromise panel integrity. Age and normal wear eventually weaken panels, making them susceptible to denting and cracking. Additionally, poor maintenance, such as neglecting lubrication and alignment checks, accelerates panel deterioration. Our technicians can identify the root cause of your damage and recommend preventive measures to protect your investment.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes, we offer flexible financing options to make your contemporary garage door installation affordable. We partner with several financing providers to offer plans ranging from 0% APR for 12 months to extended payment plans up to 60 months. Our financing options include no money down programs, low monthly payments, and quick approval processes—often within minutes. During your free consultation, our team will discuss available financing options and help you find a plan that fits your budget. We believe every homeowner deserves a beautiful, functional garage door, and our financing programs make that possible.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Boston, Cambridge, Somerville, Quincy, Newton, Brookline, Watertown, Medford, Malden, Revere, and the surrounding Greater Boston area. If you're unsure whether we service your location, give us a call at (617) 533-0820 and we'll be happy to help.

Question 5

How quickly can you respond to emergency calls?

Accepted Answer

We offer 2-hour guarantee for emergency situations. Our technicians are available 24/7 for urgent garage door issues like broken springs, doors off track, or security concerns. Call our emergency line at (617) 533-0820 for immediate assistance.

Question 6

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 3-year warranty on all installations and repairs. This covers both parts and labor. Not satisfied? We'll make it right - lifetime warranty guaranteed. If you experience any issues with our work, simply call us and we'll make it right at no additional cost.

Question 7

Do you provide free estimates?

Accepted Answer

Yes! We offer free, no-obligation estimates for all garage door services. Our technician will assess your needs, explain your options, and provide transparent pricing before any work begins. There are no hidden fees or surprise charges.

Question 8

Can you match my existing garage door style?

Accepted Answer

In most cases, yes. We work with a wide range of manufacturers and can source panels that match most existing door styles. For older or discontinued styles, we can recommend close alternatives or discuss full door replacement options that enhance your home's curb appeal.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to keep your garage door operating safely and efficiently. Regular maintenance includes lubrication, safety testing, hardware tightening, and spring adjustment. This preventive care extends the life of your door and catches small problems before they become expensive repairs.

Question 10

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They undergo extensive training and hold industry certifications including EPA Certified and Master Technician credentials. Your home and family are protected when you work with Roxbury Crossing Garage Doors.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, cash, and checks. For larger projects like new door installations, we also offer flexible financing options with competitive rates and terms up to 60 months. Ask about our current financing promotions.

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